Questions & Answers
Find quick and direct answers to frequently asked questions.
WHY SHOULD I CHOOSE RINOX PRODUCTS?
Rinox is known for its innovative products. We are committed to our promise to constantly develop products that are at the height of current and evolving market trends. Surpassing the expectations of our customers and offering high-end, durable products are our greatest priorities.
WHERE CAN I BUY RINOX PRODUCTS?
Rinox has many distributors throughout Canada, and the United States. You can find the list of local dealers in the where to buy section of our website.
WHERE CAN I GET A RINOX PRODUCT CATALOG?
Our product catalogs can be found directly on our website. You can obtain a printed copy at one of our local dealers or by clicking on the catalogs tab to order a free copy directly to your home.
WHAT IS EFFLORESCENCE?
Efflorescence is a common and natural phenomenon in the concrete industry. Efflorescence is defined by the migration of mineral salts, causing a white residue, on the surface of pavers, walls, and masonry products. It is a natural and normal phenomenon that will fade or disappear with time. In many cases, the efflorescence disappears within a year after the cement-based product has been installed. However, in some cases, it can take up to 3 years for the salt minerals to completely disappear. Efflorescence can be treated with special cleaners, for more information, see our explanation guide.
WHAT IS “POLYMERIC HAZE”?
Polymeric haze can appear if polymeric sand is not properly removed from the surface of the product after the installation process. The polymeric haze will dissipate naturally over time. This phenomenon in no way compromises the quality or the value of the concrete product. It is possible to remove the haze with an appropriate product. Consult your installer to properly evaluate the affected zones and discuss cleaning options. *Rinox does not control and is not responsible for any claims in relation to this phenomenon.
WHAT IS CONSTRUCTION RESIDUE, AND HOW DOES IT AFFECT THE SURFACE OF PAVERS?
Construction residue is the result of cutting concrete with a saw. The concrete dust lands on the surface of the paver and can leave a stain. To protect the original texture, the paver must be cleaned as soon as the construction residue lands on its surface, before the residue dries. *Rinox does not control and is not responsible for any claims in relation to this phenomenon.
I NOTICED CRACKS AND/OR SCRATCHES ON MY PAVERS…
Cracks, whether in a concentrated area, or generally located throughout, can occur due to natural freeze-thaw cycles. Be sure to properly prepare the foundation base, before the product installation, to help avoid this phenomenon. Scratches can occur due to snow removal equipment, outdoor furniture, and the use of metal tools on the surface of the pavers. *Rinox does not control and is not responsible for any claims in relation to these issues.
SHOULD I APPLY A PROTECTIVE SEALER ON MY PAVERS?
Sealing pavers is optional and dependent on personal preference. Protective sealers can minimise maintenance, prevent the infiltration of oil, and help prevent the occurrence of moss in humid areas.
AFTER THE INSTALLATION OF POLYMER SAND, HOW LONG SHOULD I WAIT BEFORE I CAN CLEAN AND SEAL MY PAVERS?
It is strongly recommended to wait a minimum of 30 days after the installation of polymer sand before cleaning and applying a sealer to your pavers. This will allow the joints to completely harden.
WHY SHOULD I ALTERNATE PIECES FROM DIFFERENT SKIDS DURING THE INSTALLATION PROCESS?
It is important that all skids purchased for the project have the same lot number throughout. Do this in order to ensure that the dispersion of color is consistent. During installation, it is important to alternate the pieces from different skids in order to establish an even distribution of color.
WHY SHOULD I USE THE K-BLOC OR LINK-A-LOC DURING MY RETAINING WALL INSTALLATION?
The “K-bloc” is the perfect tool to help accelerate an installation that is both straight and efficient. You can use it when installing a straight wall, or walls with a 5 or 10 degree curb. It can be used with the Rio, Solino and Ora retaining walls. The “Link-a-Loc” system is an innovative stabilizing system to ensure incomparable strength. The system, situated at the back of the wall, easily and securely links each piece together. It was created for the Monti retaining wall.
WHAT IS POLYMERIC SAND?
Polymeric sand is for paver joints. It is a mix of graded sand and binder, specially created to fill large or small paver joints during the installation of pavers and slabs.
ARE RINOX ALTERNATIVE MASONRY PRODUCTS RESISTANT TO OUTDOOR WEATHER CONDITIONS?
Yes, Rinox Alternative Masonry products can be installed both indoors and outdoors. Our stones have been tested under the CSA A165.3. Masonry norms.